Gumon Shop Agent Terms of Service

1. The service

• - Gumon Shop Agent is a messaging service that Gumon Technology Co., Ltd. ("Gumon") provides to shops. It helps shops answer messages, manage bookings and send updates on WhatsApp.
• - The shop, not Gumon, provides the treatments, products and bookings you arrange, and sets its own prices, policies and cancellation rules.

2. Automated replies

• - Some replies are generated by AI on the shop's behalf and may contain mistakes.
• - A booking is confirmed only when you receive a booking confirmation. Prices and terms that apply are those the shop confirms.
• - If something looks wrong, or you would rather speak to a person, ask for a member of staff.

3. Using the service

• - Use the service only to communicate with the shop about its services.
• - Do not send unlawful, abusive, threatening or misleading content, or content that infringes the rights of others.
• - Do not try to disrupt, overload or gain unauthorised access to the service.
• - Do not use the service for emergencies. If you need urgent medical help, contact your local emergency services.

4. Messages and costs

• - Gumon does not charge you for using the service. Your mobile or internet provider may charge for data.
• - Booking confirmations and reminders are part of the service. Updates and offers are sent only as described in the privacy notice.
• - You can stop receiving messages at any time by telling the shop, or by blocking the number in WhatsApp.

5. Payments

If a shop asks for a deposit or payment, you pay the shop through its payment provider. Refunds and cancellations follow the shop's own policy.

6. WhatsApp

Your use of WhatsApp is governed by WhatsApp's own terms and policies. Gumon is not responsible for the availability of WhatsApp.

7. Privacy

How personal data is handled in the service is explained in the Gumon Shop Agent privacy notice. You can ask for your data to be deleted at any time.

• Gumon Shop Agent privacy notice
• How to delete your data

8. Availability

We aim to keep the service running, but it may sometimes be unavailable or delayed. If you cannot get a reply, contact the shop directly.

9. Liability

• - Gumon is not responsible for the services, products or decisions of the shop.
• - To the extent the law allows, Gumon is not liable for loss caused by relying on an automated reply about prices, availability or booking details that the shop has not confirmed.
• - Nothing in these terms limits any liability that cannot be limited by law, or your statutory rights as a consumer.

10. Changes

We may update these terms when the service or the law changes. The date at the top of this page shows the latest version.

11. Governing law

These terms are governed by the laws of Thailand. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you may bring a claim in the courts there.

12. Contact

• - Legal entity: Gumon Technology Co., Ltd., registration no. 0405566007844
• - Address: 10/17 Moo 1, Bang Chalong, Bang Phli, Samut Prakan 10540, Thailand
• - General contact: contact@gumon.io
• - Privacy and data deletion: data@gumon.io