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Gumon Technology

Gumon Shop Agent

How to delete your data from Gumon Shop Agent

Last updated: October 30, 2026

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If you have messaged a shop that uses Gumon Shop Agent on WhatsApp, you can ask for the personal data held about you to be deleted at any time. You do not need an account, and there is no charge.

Option 1: Ask on WhatsApp (recommended)

  • - Open your WhatsApp chat with the shop.
  • - Send a message such as "Please delete my data".
  • - Because the request comes from your own number, this is usually enough to confirm it is you. The shop may ask a short question to confirm the request.

Option 2: Ask by email

  • - Email data@gumon.io with the subject "Delete my data".
  • - Include the WhatsApp number you used, with the country code, and the name of the shop you messaged.
  • - To protect you, we may ask you to confirm the request by sending a short WhatsApp message from that number.
  • - We pass your request to the shop, usually within 2 working days, tell you it has been passed on, and carry out the deletion on the shop's instructions.

What happens next

  • - Deletion is completed within one month of a confirmed request, the time limit under UK GDPR and EU GDPR, and usually much sooner.
  • - The shop confirms to you when the deletion is complete.
  • - If a payment is being processed when you ask, we complete or cancel it first and then delete your data. Upcoming bookings may be cancelled as part of the deletion.
  • - Deletion cannot be undone.

What is deleted

  • - Your conversation messages with the shop.
  • - Your customer record: name, phone number, email address, notes and preferences.
  • - Photos, videos and files you sent.
  • - Your details on the shop's marketing contact list.
  • - Personal details in staff notes, summaries and messages about you.
  • - Your name in staff calendar entries for your appointments, where the calendar is still connected to the service.

What may be kept

  • - Booking and payment records that the shop must keep for accounting, tax or legal claims. These are kept without your name or phone number, under a coded reference. Gumon could match that reference to your number only if it already knew the number.
  • - Consultation records for treatments you have already received, kept under a coded reference for 7 years after your last visit (for someone under 18, at least until they turn 25) in case of legal claims.
  • - A minimal note that you asked for deletion, so that you are not sent marketing messages again.
  • - Operational logs, kept for up to 13 months.
  • - Messages already delivered to staff phones, which cannot be recalled.
  • - Encrypted backups, until they are replaced by 14 later successful daily backups.

Data that Gumon does not control

  • - Messages stored in WhatsApp on your own phone, and data that Meta holds for your WhatsApp account, are managed by WhatsApp. You can delete chats in the app, or delete your WhatsApp account from the app's settings.
  • - If the shop also keeps your details in its own systems, such as a separate booking or payment system, we ask the shop to delete them there too.

Contact

  • - Data deletion and privacy requests: data@gumon.io
  • - Gumon Technology Co., Ltd., 10/17 Moo 1, Bang Chalong, Bang Phli, Samut Prakan 10540, Thailand